SchoolAdmin Troubleshooting Guide

SchoolAdmin - When I open in browser, it says page can not be displayed.

1. 1. Goto Program Files / All Programs in the Start menu -> Goto SchoolAdmin menu group, click on SchoolAdmin Service (on Windows 7 right click and click on Run as administrator)
   2. Check if the service is running, if not start the service. If Service does not start, goto Add remove program and check the version of Java.
   3. SchoolAdmin runs on Java 6 and Java JRE version 7. If Java JRE version is 8, uninstall it and reboot the system. SchoolAdmin server will run properly.

SchoolAdmin - Reports are not openning in the report dialog, it opens in new window.

1. Goto Firefox -> options menu, click on Applications sub menu. in the right side windows check Portable Document File (PDF) row.
2. The Action column must say Use Adobe Acrobat in firefox. If it is not selected select and restart firefox.
3. Even then If the problem remains same, Download latest Mozilla firefox ( In about us is should not say Beta) and Latest Adobe Acrobat Reader.
4. Then the pdf reports will work properly and all the alignmentst  will be proper.

How to open Open Office document, MS word does not open it properly?

1. To view or open Open Office Reports, you need MS Office 2010 or above.
2. You can also download Open Office 3.0 or above or Libre Office for Windows. Then you will be able to view the ODT Report / Modify the Report templates.

What is the default Username and Password to login?

Default user name: admin password: admin

What is the Url for login into SchoolAdmin from Mozilla FireFox / Chrome Browser?

The default url is http://localhost:8080/SchoolAdmin

Which is the Supported Browser for SchoolAdmin?

Mozilla Firefox Version 39 or above.

Which is the Supported version of Acrobat Reader for SchoolAdmin?

Adobe Acrobat Reader 11.0.2 or above.